Refund Policy :

Last updated: 22/02/2026

Because subscriptions are digital services delivered electronically and may be activated quickly, refunds are limited.

Refund Window (48 Hours)

A refund request may be considered within 48 hours of payment only if:

The subscription has not been activated, and
We cannot provide access due to an issue on our side.

After Activation

Once access is activated and delivered, the service is generally non-refundable.
However, if there is a technical issue, we will first attempt:

troubleshooting and setup help, and/or
replacement access (if needed).

Replacements

In many cases, we offer a replacement (new access/credentials) instead of a refund when the problem can be resolved.

Non-Refundable Situations

Refunds are not provided for:

Incompatible devices/apps not disclosed before payment,
Internet/ISP restrictions, local network problems, or VPN configuration,
Failure to follow setup instructions,
Account suspension caused by sharing/resale/abnormal usage,
Change of mind after activation.

How to Request a Refund

Payment reference (transaction ID),
Device/app details,
A short explanation of the issue.

Email: support@verostreamtv.com

Chargebacks

Please contact support first before opening a chargeback. Chargebacks without first requesting support may lead to account restrictions.